What we do

The digital transformation of retail requires an omnichannel approach that integrates physical and digital experiences. Our market intelligence services combine advanced mystery shopping, advanced analytics, and artificial intelligence to generate actionable insights that accelerate business growth.

Market intelligence services

STORES

Store performance optimization
  • Mystery Client: Measuring service quality through mystery clients specialized for your industry.

  • Store Analysis: Comprehensive audits for operational standards, visual merchandising and commercial compliance.

  • Audit & Compliance: Systematic audits for compliance with corporate standards and industry regulations.

CUSTOMERS

Customer experience intelligence
  • Voice of Customer: Structured collection of feedback through surveys, focus groups and complaint analysis.
  • Customer Experience: Comprehensive audits for operational standards, visual merchandising and commercial compliance.

DIGITAL & DATA.

Strategic and predictive intelligence
  • Business Intelligence: Competitive analysis, market trends and go-to-market strategy.
  • Web & Social Intelligence: Online reputation monitoring, social listening and competitor analysis.
  • Training and Development: Staff training and skills assessment.
  • Advanced Analytics: Artificial intelligence for pattern recognition, forecasting, and insights.

The synergy between these services generates an intelligence ecosystem that transforms raw data into competitive advantage.

Case studies

Latest Blog Articles

Are you interested in our services?

CONTACT US