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Our Client Accessorize fashion | Mystery Client
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The Mystery Client, what is it

The Mystery Client is an indispensable tool for companies that need to assess and measure customer satisfaction, the application of company standards, quality of services, employee behavior, procedures, and merchandising; and it does so incognito, through the mystery shopper figure. The Mystery Client is used in all types of companies: from large-scale retail, to BANKS, to CALL CENTERS, to CLINICS to HOTELS

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Practical guide to MC

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MSPA Partner and ISO 9001 certified

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Our services

Mystery Shopping

Watch the stores “the eyes and brain of the customer,” increase sales, improve salespeople.
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Voice of Customer

We analyze the voice of customers to improve the experience and market and competitors, with reports with clear directions.
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Business Intelligence

We analyze data from the market, from competitors, on the web to provide you with strategic decision support.
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Mystery Automotive

Sales, after sales, leads, test drives, appraisals, quotations, B2B and the whole customer journey in dealers.

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Mystery Client services are ideal for:

Retail & GDO

Surveys in retailing are characterized by having many rounds of verification with >>>

Automotive

We can conduct investigations with trade-in cars, simulated damage, corporate fleets >>>

Hostess and Promoter

We can evaluate hostesses and promoters in malls, shopping streets >>>

Hotels & Restaurants

We can evaluate from 2 to 5 stars, check spa, in-house restaurants, concierge quality, offer >>>

Audio & Video

We conduct visits with hidden cameras or with audio recording. We proceed with >>>

Luxury

In luxury, the mystery client is everything: must attract the attention of sales assistants >>>

Pricing & B2B

We can provide B2B surveys on prices charged even prices charged to companies. >>>

E-Commerce

We can provide surveys on call center, customer service, complaint service, business proposals >>>
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Are you interested in our services?

Get more information about MysteryClient services or request a personalized consultation; one of our sales managers will contact you within the day.

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Do you want to become a Mystery Client?

Want to live while traveling and shopping? Go to the dedicated page where you can find all the information. Registration and courses are free, book the one you prefer.

INFORMATION

If already a Mystery Client?

If you are already one of our Shoppers, however, access the MysteryClient APP.