Case Studies

An airline and its suppliers

Are flight attendants, desks and VIP lounges in line [...]

Airport retail benchmarking

An airport asked us to produce a ranking of [...]

Cinema and cross-selling

A cinema chain asked us to assess the quality [...]

Conference hotels

We supplied a panel of companies that requested conference [...]

Does this product suit me?

A luxury brand wanted to verify its staff's ability [...]

Monitoring advertising posters at fuel stations

A brand in the fuel distribution sector manages a [...]

Mystery Motorist with a simulated fault

Convincing experienced salespeople that following the sales procedures pays [...]

A mystery client classic: large-scale retail

A German brand wanted to verify perceived quality across [...]

Mystery Video: learning to sell from your colleagues

Convincing experienced salespeople that following the sales procedures pays [...]

Monitoring actual prices and maximum discounts

What discount do distributors apply to the brand's products? [...]

Auditing promoters with mystery audio

How to improve the performance of a promotional network [...]

Shopping mall: a single quality score

Monitoring the quality perceived by the customers of a [...]

Auditing point-of-sale standards

An international consumer electronics chain asked us to send [...]

Do outsourced hostesses comply with sector regulations?

A client of ours promotes new products through hostesses [...]

Holiday resorts and HACCP

A chain of holiday resorts wanted to know whether [...]

A beach club

How does the staff handle cash payments? A hotel [...]

A hotel chain with a few "problems"

A hotel group needed to measure compliance with its [...]

Heated sandwiches, or not?

What a fast-food chain discovered: during "routine" mystery client [...]

Who sells the products online? And what are they selling?

A team of shoppers regularly searches for and buys [...]